Leather seats are not unimportant. They are one of the first things that a person notices about a car, and have a big impact on the driver's and passengers' experience. However, car owner's experience is more than just driving and riding in that car: most car owners also have to survive an accident or a dozen while in the car, handle service and repairs for the car, and occasionally drive in adverse conditions where good handling becomes extremely important.
If a car was a piece of software, the leather seats would be a feature. Engine, handling and protection for the passengers provided by the strong body of the car would all be parts of the architecture. Many people, when thinking about software, tend to consider its features, and nothing else. When these people are product owners or project managers, the product features get a lot of thought and resources, while architecture evolves like a weed, with little care and hardly any testing.
Let me continue with the car analogy: an automobile can have the best-quality leather in the world on its seats and also be a complete lemon. The wonderful seats won't make the car run, be safe or reliable. Same goes for software projects: great features do not guarantee usefulness, user satisfaction, or return on investment. While features of an application make or break users' experience, the software, like a car, must also work, handle its load gracefully, and protect its owners and users from failures. And that takes effort: time, resources, and careful thought about software architecture.
